You are only allowed to have one active account with Coinbet24.
Can I change currency in my account?
Once you havecreated your account, then you cannot change your currency. If you want to change currency, then you must contact firstname.lastname@example.org and ask for a new account with the new currency. Your old account will in this case be closed.
Are there any age restrictions to open an account?
Yes, you must be minimum 18 years to open an account with Coinbet24. Please be aware that your local regulation may require that you haveto be even older.
I am not sure, if I have an account already?
Contact support at email@example.com
How do I change my password?
Login to your account and navigate to "My profile" and click the "Reset Password" button. Hereyou will asked to enter your new password twice and your current password once to confirm. Finish by clicking the "Reset password" button again.
I forgot my password, what should I do?
You should use our forgot password page. Here you have to enter your e-mail and instructions on how to change your password will be sent to you on e-mail. Please remember to check your spam / junk folder, as an automatic e-mail like this easy can end up there.
How can I verify my account?
When you sign up for a new account with Coinbet24, then we will send you an e-mail with a confirmation link to verify your e-mail address. If you do not receive this e-mail, then you can verify your account by sending an e-mail from your registrered e-mail account to firstname.lastname@example.org and ask for verification of account. Please notive that you cannot just contact us from contact form, since this does not verify your e-mail account.
How do I make a deposit to my account?
To make a deposit, please login to your account first. Click the "Deposit" button in the top right corner to navigate to all deposit options and select the method you want to use.
When you select the bitcoin option, then your are presented with your personal bitcoin deposit address as well as a QR code for this. Simply go to your bitcoin wallet and make you transfer to this address. Within seconds, the deposit will appear in your account.
We have also make this instructional video for making deposits with bitcoins
Normally Bitcoin deposits are are instant (Within 30 seconds), but sometimes (if not captured intant), then we haveto wait for the first confirmation, which is when the transaction enters into the first block. Then it will be processed at that time.
Other crypto currencies
Select the crypto currency you want to transfer money from. Then your personal deposit address will be displayed along with some information about minimum and maximum deposits.
Go to your crypto currency wallet and make the transfer. If you stay on the deposit site, you will be able to follow the progress of the transaction. Typically this takes between 20 and 60 seconds to complete including making the exchange from the crypto currency to your account currency.
Select the credit card option. You might be asked to contact support to get access to this deposit option, since this requires verification and a completed user details.
Select VISA or MasterCard
Enter amount (If your account currency is different from the transactional currency, then you will instant see the amount also in the transactional currency)
Click "Deposit" button
Then you will be navigated to EMP Corp, who handles credit card transaction for us and you will be asked as part of the process to verify the transaction with 3D secure.
Bank transfer (Turkish customers only)
As a customer from Turkey you have the option to deposit directly from your bank account. Simply navigate to "My profile" >> "Deposit" and click the Bank transfer option. Here you will be presented with a drop down list of banks, that you can transfer money to in Turkey.
Make the transaction from your bank account, and then fill in the form on the page and submit. Bank deposits are cleared typically within 10-20 minutes during 09:00 and 23:00 GMT.
Select the PerfectMoney option. Then select with currency you want to transfer from and enter de wanted deposit amount. If your account currency is different from the transactional currency, then you will instant see the amount also in the transactional currency.
Then simply click the "Deposit" button and follow the procedures at PerfectMoney.
Select the "EcoPayz" deposit option and fill in the form with amount, that you want to transfer. Then submit the form and you will navigate to EcoPayz site, where you will be asked to confirm the deposit. Deposit with EcoPayz are typically processed within 1-2 minutes from completion.
Do you charge any commission on deposits?
We do not charge deposit fee on any deposit form. If you deposit is in another currency that the currency of your account, then you may experience an exchange rate fee.
What is the minimum deposit amount?
This depends on deposit type. Below you will find answer for each deposit option
Min 1 mBTC (0,001 BTC)
LiteCoin, Ethereum and other crypto currencies
It varies for each crypto currency, but is displayed clearly on the deposit page. Typically around 0.8 USD.
USD 20 or equvalent in other currency
Bank transfer (Turkish customers only)
For some banks it is TRY 50 and for other it is TRY 100. This will be displayed when you select the bank from the drop down menu at the deposit page.
USD 20 or equvalent in other currency
How do I get my bonus
To get a bonus, please login and navigate to "My profile" >> "Bonus". Click opt-in to the bonus you want to have and complete the required action (deposit or bet) as described with the bonus. Bonus money will automatically appear in your account within 2 minutes after completing the required action.
How do I make a withdrawal?
When you have won money and want to make a withdrawal, just follow these simple steps.
Navigate to My profile
Click on the withdrawal method you wich to use
Fill in the information
Small withdrawal with bitcoins are more or less instant (Within 1-2 minutes). Larger bitcoin withdrawals may take up to 12 hours to process, but usually they are processed within 1 hour.
Withdrawal with bank transfer, PerfectMoney or EcoPayz are proccessed from 08:00 to 22:00 GMT and usually takes 30 minutes to process.
How can I contact support?
You can contact support by e-mail email@example.com, online contact form, facebook or live chat. Support is available between 07:00 and 22:00 GMT all days.
What is difference between single, combi and system bets?
If you choose "single" on the betting slip, then all selections will be graded individually. This means that for each selection on the coupon you can win your stake times the odds.
If you choose "combi" on the betting slip, then all selections are graded together. This means, that you will need to win all your selection and your winnings will be calculated as your stake times each of the odds.
If you choose "system" on the betting slip, then you place a system of various "combi" and "single" bets. You will be able to select on the betting slip, which combinations you want to make. You can also choose "bankers", which means that any banker will always be present on all bets.
Can I cancel my bet?
You cannot cancel your bet after you confirmed this.
What is the minimum stake?
For the various currencies, the minimum stake is:
BTC 0.0005 (mBTC 0.5)
What is the maximum stake?
The maximum stake is different for each sport and league. If you encounter problems placing a bet, then please contact support as very high stakes may be accepted with pre-approval from trading team.
How can I share my bet with others?
After placing your bet, you can simple navigate "My profile" >> "Bets" and click the bet you want to share. Here you will find a "public link", which you can activate by clicking at the button. Then simply just copy the URL from there and share with anyone.
We have also made this simple video for convinience.
What happen if I lose connection during a casino round?
Once you have started a round, this will automatically finish, even if you lose connection. Any winnings from the round will automatically be credited to your account. If this happens during freespins, then you can simply resume the game to continue your freespins.
Can I play casino for tablet or mobile phone?
Yes, most games are available in both a desktop version and a mobile version.
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